HP 4 year Next Business Day Onsite Hardware Support for Workstations (U7942E)
HP 4 year Next Business Day Onsite Hardware Support for Workstations (U7942E)
Special order arrives within 3-7 weeks.
Manufacturer Stock No.U7942E
Additional InformationExcludes external monitor
CoverageConsumable items including, but not limited to, batteries and Tablet PC pens, maintenance kits, and other supplies, as well as user maintenance and non-HP devices, are not covered by this service.
Coverage for eligible multivendor systems includes all standard vendor-supplied internal components and the external monitor, keyboard, and mouse.
For components that are discontinued, an upgrade path may be required. HP will work with the Customer to recommend a replacement. Not all components will be covered in all countries due to local support capabilities.
For HP Care Pack Services with ''desktop/workstation/thin client/notebook-only'' coverage, external monitors and docking stations will not be covered under the service.
For ProLiant servers and storage systems, this service covers HP branded hardware options qualified for the server, purchased at the same time or afterward, internal to the enclosure, as well as 22" and smaller external monitors and tower UPS options up to 3kVA; these items will be covered at the same service level and for the same coverage period as the server. Coverage of UPS battery is not included; standard warranty terms and conditions apply.
For servers or storage systems installed within a rack, service also covers all HP qualified rack options installed within the same rack.
For some servers and storage products, CPUs, disks, and other major internal and external components will be covered if support has been configured accordingly and they are listed in the contract's equipment list (if applicable).
HP Care Pack Services for the HP BladeSystem enclosure include coverage for its patch panels, HP supported Ethernet interconnects, power enclosure with power supplies, and power distribution.
HP Hardware Support Onsite Service provides coverage for HP or Compaq branded hardware products and all HP-supplied internal components (such as HP Jetdirect cards, memory, and CD-ROMs), as well as attached HP or Compaq branded accessories purchased together with the main product, such as mouse, keyboard, docking station, and external monitors of 22'' or less.
Response TimeNext business day response
Care Pack typeElectronic
Coverage period (month)48
Coverage windowStandard workdays - 9 hours
Customer responsibilityAt the sole discretion of HP, service levels with an onsite response time of 4 hours may require installation of remote connectivity tools and equipment. If remote support is available and required on the covered product, the Customer must provide and allow HP remote access in order to receive an onsite response time of 4 hours.
Destroy the retained Disk Drive and/or ensure that the Disk Drive is not put into use again
Dispose of all retained Disk Drives in compliance with applicable environmental laws and regulations
Ensure that any Customer sensitive data on the retained Disk Drive is destroyed or remains secure
Have an authorized representative present to retain defective Disk Drives, accept replacement Disk Drives, provide HP with identification information for each Disk Drive retained hereunder, and upon HP request, execute a document provided by HP acknowledging the retention of the Disk Drives
If applicable, the Customer must register the covered hardware and HP Care Pack immediately, using the registration instructions within each package or e-mail document or as otherwise directed by HP.
In cases where Customer Self Repair parts are shipped to resolve a problem, the Customer is responsible for returning the defective part within a time period designated by HP. In the event HP does not receive the defective part within the designated time period or if the part is physically damaged upon receipt, the Customer will be required to pay a fee for the defective part, as determined by HP.
Install customer-installable firmware updates and patches
Perform other reasonable activities to help HP identify or resolve problems, as requested by HP
Provide all information necessary for HP to deliver timely and professional remote support and to enable HP to determine the level of support eligibility
Retain physical control of Disk Drives at all times during support delivery by HP; HP is not responsible for data contained on Disk Drives
Start self-tests and install and run other diagnostic tools and programs
The Customer is responsible for installing, in a timely manner, critical customer-installable firmware updates, as well as Customer Self Repair parts and replacement products delivered to the Customer.
The Customer is responsible for registering to use HP's electronic facility in order to gain access to restricted product information and to receive proactive notification or other services available to the Customer.
The Customer will be required, upon HP request, to support HP's remote problem resolution efforts. The Customer will:
With defective media retention service option, it is the Customer's responsibility to:
Optional service featuresAccidental damage protection does not cover theft, loss, damage caused by a vehicle accident or act of God, normal wear, consumables, intentional acts of damage, or other exclusions, as detailed in the ''Service limitations'' section. Major parts replacement is subject to certain limitations as detailed in the ''Service limitations'' section.
Place of serviceOnsite
Service feature highlights, headerAccess to electronic support information and services
Electronic remote monitoring and support, standard configuration (for eligible products only)
Service featuresAll coverage windows are subject to local availability. Contact a local HP sales office for detailed information on service availability.
Service features, headerAccess to electronic support information and tools
Formal escalation procedures and management
HP remote system access and support
Next business day onsite hardware support
Remote problem diagnosis and support
Replacement parts and materials included
Service level optionsAn HP authorized representative will arrive at the Customer's site during the coverage window to begin hardware maintenance service the next coverage day after the service request has been logged. Service requests received outside the coverage window will be logged the next coverage day and serviced within the following coverage day.
Service is available during the coverage window, 9 hours per day, between 8:00 a.m. and 5:00 p.m. local time, Monday through Friday excluding HP holidays.
Service level options, headerNext-day response, standard business hours (9x5)
Service limitationsAccidental damage protection does not cover the following:
Activities such as, but not limited to, the following are excluded from this service:
Alteration or modification of the product in any way
An onsite response time will not apply if the service can be delivered using remote diagnosis, remote support, or other service delivery methods described above.
At the discretion of HP, service will be provided using a combination of remote diagnosis and support, services delivered onsite, and other service delivery methods. Other service delivery methods may include the delivery via a courier of customer-replaceable parts such as a keyboard, a mouse, other parts classified as Customer Self Repair parts, or an entire replacement product. HP will determine the appropriate delivery method required to provide effective and timely Customer support.
Backup, recovery and support of the operating system, other software, and data Operational testing of applications, or additional tests requested or required by the Customer
Damage caused by failure to provide manufacturer's recommended maintenance or operating specifications
Damage due to war or nuclear incident, terrorism, unauthorized attempts to repair the product, use of damaged or defective media
Data loss or corruption; business interruptions; obsolescence; cosmetic damage; rust; change in color, texture, or finish; wear and tear; gradual deterioration
Error in design, construction, product programming, or instructions to the product
Exclusions to the accidental damage protection service feature option
For accidental damage protection coverage, major parts include but are not limited to the screen (LCD), DVD/CD-ROM, motherboard, processor, hard disk drive, and memory. Once the specified limit is reached, the cost of repair for a major part will be charged on a time-and-materials basis.
For the nc/nx/nw/TC11xx/TC4xxx product families, major parts replacement is limited to three each per year; for all other products, major parts replacement is limited to one each per year.
Fraud, theft, unexplained or mysterious disappearance, misuse, abuse, or willful act
Services required due to failure of the Customer to incorporate any system fix, repair, patch, or modification provided to the Customer by HP
Services required due to failure of the Customer to take avoidance action previously advised by HP
Support for network-related problems
Troubleshooting for interconnectivity or compatibility problems
Service methodOnsite repair
Support typeOnsite repair
Travel zonesAll response times apply only to sites located within 100 miles or 160km of an HP designated support hub.
Response times to sites located more than 100 miles (160 km) from an HP designated support hub will have the following modified response times for extended travel:
Travel charges will also apply for any site that requires overnight lodging, non-automobile mode of transportation (i.e., airplane), or extraordinary travel circumstances.
Travel to U.S. sites located within 200 miles (320 km) of an HP designated support hub is provided at no additional charge. If the site is located more than 200 miles (320 km) from the HP designated support hub, response times will be adjusted and additional travel charges may apply. For travel to Canadian sites outside the 160 km radius of an HP designated support hub, response times will be adjusted and additional travel charges will be applied.
Travel zones and charges may vary in some geographic locations.
Warranty coverageIn warranty
Unit of Measure
Ships via UPSN
HP 4 year Next Business Day Onsite Hardware Support for Workstations (U7942E) Reviews
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