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Customer Service Center

PAYMENT LINKS
- Payment Methods Accepted
- Shipping Method
- Sales Tax
- Return Policy
- Order Status


Shipping methods
UPS Ground
Federal Express Ground
United States Parcel Service
And other Freight Companies

When your order is shipped, you will receive an email with the tracking number. This way, you can check delivery status! Please allow up to 48 hours to process your order. Most of our orders are delivered within 1-3 business days however, actual shipping time varies from 1-7 business days depending on the warehouse your item is shipped and the ship method.

Handling methods
At checkout, the order handling charges are automatically calculated. We have several warehouses located through out the US to ensure you a faster delivery. Our Shipping and Handling Charges include our costs for customer service, processing and shipping, returns and exchanges, and some overhead.

International Shipments
Shipping charges shown during the check out process are for orders shipped to the U.S. only. If your order is shipping outside of the U.S. we will contact you, via email, with the new shipping charges for your order. If you would like to know these charges before placing your order, please call us at (858) 764-8900 or email us at service@superwarehouse.com.

With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.

Super Warehouse shall not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt [on your behalf] after we have made delivery to the address you designate (e.g., Skybox, Mail Boxes Etc., Postal Annex).

Please note: Customs may delay your order. All custom duties and taxes are your responsibility.

International Shipping with MyUS.com

We have partnered with MyUS.com to offer convenient, fast international shipping to more than 225 countries for our customers. MyUS.com members receive deeply discounted shipping rates, exceptional customer service, 24/7 online access to their account, and access to other services.

Sign up with MyUS.com and receive your own U.S. street address to receive merchandise. Purchases can be made from any website or store within the U.S. Those items are shipped to your U.S. address, where MyUS.com provides specialized international package forwarding services from your new U.S. address to your international address.

Note: Use MyUS.com's Personal Shopper service to make a purchase from websites that do not accept international credit cards or those with international billing addresses. MyUs.com accepts all major credit cards and also accept wire transfers, and will make the purchase on your behalf.

Follow these two steps for international delivery:

1. Get your own U.S. address in America at www.MyUS.com.

2. Use your new U.S. address, provided by MyUS.com, when placing your order on U.S. websites.

If you are ordering multiple items, you'll enjoy the most savings by using MyUS.com Premium Service. This gives you the ability to consolidate packages, which saves you even more on international shipping.

If you would like magazines, letters and catalogs from the U.S. the Premium+Mail service is for you.

For All Shipments

With respect to shipments of merchandise to consumers, wherever they may reside, title to the merchandise shall pass to the buyer upon delivery of the merchandise to the common carrier.

Super Warehouse shall not be liable or responsible for packages delivered to you through any third party with whom you arrange for receipt [on your behalf] after we have made delivery to the address you designate (e.g., Skybox, Mail Boxes Etc., Postal Annex).
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