You may return your purchase within 30 days of purchase for a refund based on the following conditions:
Damaged Product Box
If Customer receives damaged products, please refuse the products upon original delivery attempt. If damaged products are accepted from the carrier, such damage should be noted on the carrier delivery record. Please save the product and the original box and packaging and notify Super Warehouse immediately to arrange for a carrier inspection and a pick-up of damaged products. Please notify Super Warehouse Customer Service at firstname.lastname@example.org of damaged products WITHIN THE FIRST 10 DAYS of receipt. Timely receipt of this information is necessary for Super Warehouse to file a damage claim. Damaged merchandise will only be exchanged for the exact same product.
Non-Damaged/Defective, Unopened Merchandise within 30 days of Original Purchase Date
If you have non-defective merchandise which is unopened, depending on the item, manufacturer policies, and circumstances, we will issue you an RMA # and will give you an address to ship the product to at your expense and may be subject to a 15% restocking fee. Return shipping to us is at your expense. To avoid a 15% restocking fee, these items must be returned unused and with the original box, product packaging, accessories, and parts. Special order items may not be returned for any reason. Once your return has been received and processed by our warehouse, a credit will be issued back to your original form of payment.
If you refuse delivery of our order, once the order has been returned back to our warehouse and processed by our returns team, you will receive a full credit, minus shipping charges, back to your original form of payment.
The shipping fees are not refundable.
Non-Damaged/Defective, Opened Merchandise
We will not accept returns on merchandise that has been opened and is not defective. Food and Drink products are NON-RETURNABLE.
If you have received defective merchandise you must contact Super Warehouse within 30 days for replacement of defective merchandise with the exact same product. After 30 days, Customer will have to contact the manufacturer directly.
All return products must have an RMA number or the return will be refused at our warehouse.
To receive an RMA:
Please contact Super Warehouse Customer Service at (800) 814-5410, Mon-Fri 7AM-4PM PT, via email at email@example.com to obtain a Return Merchandise Authorization (RMA) before shipping product back to Super Warehouse. This will expedite and help ensure the proper action or credit upon processing.
In order to expedite a return, please have the following information on hand when requesting an RMA number: Customer number, invoice number, serial number, reason for return, action to take (replacement/repair/return/credit) and whether the box has been opened or is manufacturer sealed.
Please return all products 100% complete including all original manufacturer boxes with the UPC code and packing materials, all manuals, blank warranty cards, accessories and any other documentation included with the original shipment. RMA approval is contingent upon, among other things, the products being 100% complete.
Customer is responsible for shipping charges to Super Warehouse's distribution center for all products being shipped for return, exchange or replacement. Products exchanged or replaced will be shipped by Super Warehouse to Customer, at Super Warehouse's expense.
Customer is responsible for all risk of loss and damage to products being shipped for return, exchange or replacement. Please fully insure return shipment in case of loss or damage. Please use a carrier that is able to provide you with proof of delivery such as UPS or Federal Express. This is for your protection as well as to ensure quick action on your return. Return privileges vary by manufacturer. Please contact Super Warehouse Customer Service firstname.lastname@example.org for details.
Customer is responsible for returning damaged or defective merchandise to Super Warehouse.
Super Warehouse will not ship replacement merchandise until receipt of damaged or defective item.
All defective or damaged returns are subject to verification.
Failure to return a product within the return period will be deemed to be an acceptance of the product.
EXCEPTIONS TO THE ABOVE POLICIES
Due to manufacturers' policies, Superwarehouse.com cannot accept returns of the following items for exchange, replacement or credit FOR ANY REASON: 3WARE, ABIT, ACER, ALLIED TELESYN, APC, APCC, AQUA SYSTEMS, INC., AROMA CO, ASUS, ATHLON MICRO, ATTO TECHNOLOGY, AUDIO - TECHNICA, AXIS COMMUNICATION INC., BIXOLON, BOSTON ACOUSTICS, BROOKTROUT TECHNOLOGY, BUSLINK, CANON, CANOPUS CORPORATION, CANTATA TECHNOLOGY, CASIO, CHECK POINT, CISCO SYSTEMS, COMPAQ, CONNECT3D, CORSAIR, CYBERDATA, DA-LITE, DELL COMPUTER, DELL MARKETING USA,, ELITESCREENS, ELMO, ELO - TOUCHSCREENS, ENGENIUS TECHNOLOGIES, EXABYTE, EZGEAR, EZGEAR FOR IPOD, FLUKE NETWORKS, FUJITSU, GYRATION, HAND HELD PRODUCTS, HEWLETT-PACKARD, IBM, IEI TECHNOLOGY - QNAP, INGENICO, INNOVERA, IOMEGA, JVC, KANGURU SOLUTIONS, KODAK, KONEXX, KONICA-MINOLTA, LENOVO, LEXMARK, LG ELECTRONICS, LINEAR CORP, LOGIC CONTROL, LSI LOGIC, MAGTEK, MATROX, METROLOGIC, MINOLTA, MINOLTA-QMS, MMF, MOTION COMPUTING, MOTION SYSTEMS, MSI, NOKIA, PANASONIC, PEERLESS INDUSTRIES, INC, PHILIPS, POLYCOM, PRIMERA TECHNOLOGY, PROMISE TECHNOLOGY, QUANTUM, RCA, RIMAGE CORPORATION, SAECO USA, SAMSONITE, SAMSUNG, SHARP, SONY, SONY ERICSSON, SYMBOL - 2A, SYMBOL - 2B, SYMBOL - CLASS 4, SYMBOL - KN, SYMBOL - MC35 EDA, SYMBOL - OPEN CLASS 1, SYMBOL - SOFTWARE MAINTENANCE, THOMSON, TOSHIBA, UNITECH AMERICA, VIEWSONIC, WACOM, XEROX, YAMAHA, ZBA INC - POS, ZEBRA TECHNOLOGIES, and ZENITH. DEFECTIVE merchandise can be returned for repair or replacement to the manufacturer directly or any authorized service center in your area. Additional manufacturers may be added to this list as: manufacturer policies change, manufacturer goes out of business, or in the case of specially ordered items.
Custom orders, bulk orders, volume licensing software, and other products designated as "This Sale Final", "No Returns", or similar language may not be returned.
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