IBM Tivoli Remote Control

IBM Tivoli Remote Control is the industry-leading enterprise-scale remote control solution. Scalable to enterprise desktops and server environments that number in the tens of thousands, Remote Control gives IT quick, secure and reliable control over the critical resources they manage. IBM Tivoli Remote Control solves the dual problem of enabling corporate IT to ensure productive use of computing resources while minimizing support costs.

IBM Tivoli Remote Control is vital to enabling desktop support call centers to effectively support thousands of desktop users, improve first-call success rates, reducing escalation to second-level support, and reduce the need for dispatching technicians. The software ensures success when technicians are dispatched via improved diagnosis; it shaves precious minutes off of average call times, and reduces repeat calls by educating end users while resolving problems.

• Product Description: Tivoli Remote Control, Software Subscription and Support Renewal
• Category: Networking applications
• Subcategory: Network, system & remote management
• License Type: Software Subscription and Support Renewal
• License Validation Period: 1 year
• License Qty: 1 client

• License Pricing: Academic, volume
• Licensing Program: Passport Advantage
• Language(s): Multilingual
• Platform: Windows, IBM OS/2, AIX, HP-UX, Solaris
• OS Required: Microsoft Windows 95, Microsoft Windows 98, Microsoft Windows NT 4.0, IBM OS/2 Warp, IBM AIX, SunSoft Solaris, HP-UX, Microsoft Windows 2000
• Service & Support: New releases update