2. ACCIDENTAL DAMAGE FROM HANDLING (ADH). ADH pertains to You if listed on the reverse side of this Contract. Your product is protected against accidental damage from handling. ADH will end prior to the expiration date when We have, as a result of service provided to You, replaced Your product or incurred costs under this plan equal to the original purchase price of Your product (as indicated on your invoice). ADH only covers operational or mechanical failure from handling and does not include protection against normal wear and tear, theft, mysterious disappearance, misplacement, viruses, reckless, abusive, willful or intentional conduct associated with handling and use of the product, cosmetic damage and/or other damage that does not affect the unit functionality, damage caused during shipment between You and Our service providers and any other limitations listed in the Limitations of Coverage section. Any resultant damage from this type of treatment is NOT covered by this ADH program.

3. WHAT IS COVERED. We will furnish labor, parts, and/or replacement equipment (or pay for same) necessary to repair mechanical breakdowns of the product specified in this Contract, provided such service is necessitated by product failure during normal usage. The product specified and covered includes only equipment as originally configured and charged for in the Service Contract. The total liability under this Contract is the purchase price You paid for this Product minus the sales tax. In the event We replace the Product with another of comparable value or reimburse You for the original purchase price minus claims paid and tax, We shall have satisfied all obligations owed under this contract. We may elect, at Our option, to buy out the Contract during the coverage term. Power Surge and Spike: This service plan protects against operational failure of a covered product if a failure occurs while properly connected to a surge protector approved by the Underwriter’s Laboratory. Your surge protector may be collected by the Administrator for examination. Other Consumer Products: All functional internal factory installed electrical components such as circuit boards, clocks and timers, controls, internal wiring, motors, power supplies, resistors, safety switches, and transformers are covered. For Custom Installation Customers: Products installed in cabinetry and       other types of built-in applications are eligible for service as long as You make the product accessible to the service technician. We will pay for a maximum of two (2) hours for diagnosis and/or reinstallation on Home Theater related service calls. We are not responsible for cosmetic damage of fixed infrastructure as a result of the dismantling or reinstallation of a repaired or replaced product into a custom installation.

4. WAIT PERIOD. Customers will be subjected to a thirty (30) day wait period if the Contract is purchased after the manufacturer’s warranty, or a previous extended service plan covered by Us, expires.

5. IMPORTANT NOTE. Repairs recommended by the repairing facility not necessitated by mechanical breakdown are not covered unless specifically authorized by Us. We reserve the right to inspect the items to be covered, or the items covered, as the case may be, prior to coverage or during the coverage period. Model number, serial number and original date of purchase for all items to be covered are required to be provided to execute application for service. If You request a service call for a non-covered repair, You will be responsible for all costs associated with the repair. In the event You are unable to meet the servicer, You must call to cancel the appointment in advance of the agreed upon time of service. You may be responsible for paying the second trip charge for the subsequent rescheduled repair. If Your product is found to be performing to manufacturer specifications, it will be returned to You.

6. TRANSFERABILI TY. In Florida and all other states You may transfer this Contract to any person in the United States by sending written notice to: Extended Service, P.O. Box 1411, Jeffersonville, IN 47131-1411. Onsite Service is not transferable outside of the United States.

7. TIME FOR SERVICE. Service will be performed during the hours of 8:00 a.m. to 5:00 p.m. local time Monday through Friday, excluding holidays.

8. PLACE OF SERVICE. Service levels will vary depending upon servicer availability, product qualification, and the level of Service purchased by You. Service will be performed onsite as long as the product qualifies for onsite coverage and the product is located within fifty (50) miles of an authorized service provider. However, if the servicer determines that due to environmental and/or technical requirements a product eligible for on site service cannot be serviced on site, the cost of trip/mileage to transport and/or ship the product for service or repairs will be paid by Service Net. Your original purchase receipt should be kept with this service Contract in a safe place. On-Site service will be provided for all televisions with a screen size equal to 25” or larger, and for all projection televisions. All other product categories are covered for carry-in or depot service unless specified on the front of this form as onsite coverage.

9. PARTS AND SUB CONTRACTING. Parts used to repair equipment may either be new or refurbished at Our sole option. Service may be performed by subcontractors.

10. UNAVAILABI LITY OF FUNCTIONAL PARTS OR TECHNICAL INFORMAT I O N . If We determine that We are unable to repair Your equipment due to the unavailability of functional parts, service or technical information, You are entitled to a comparable equipment replacement. In all cases, We will determine equipment comparability. We reserve the right to offer reimbursement for the current market value of the equipment, less claims made, in lieu of service or replacement of the equipment. In all cases where parts or technical information are on extended backorder, We will determine if a replacement or reimbursement will be made. All contractual obligations are fulfilled upon product replacement, reimbursement or contract term expiration.

11.       LIMITATIONS OF COVERAGE. THIS AGREEMENT DOES NOT COVER:
a) Any equipment located outside the United States of America, Canada, or Puerto Rico.
b) Service required as a result of any alteration of the equipment or repairs made by anyone other than the service provider, its agents, distributors, contractors or licensees or the use of supplies other than those re commended by the manufacturer.
c) Custom Installations: Products installed in cabinetry and other types of built-in applications are eligible for service as long as You make the product accessible to the service technician. We are not responsible for dismantling or reinstallation of fixed infrastructure when removing or returning repaired or replaced product into a custom installation.
d) Damage or other equipment failure due to causes beyond Our control including, but not limited to, repairs necessary due to operator negligence, the failure to maintain the equipment according to the owner’s manual instructions, screen burn-in caused by a constant pattern, failure of or improper use of any electrical source, abuse, vandalism, computer viruses, theft, fire, flood, wind, freezing, unusual atmospheric conditions, telephone failure, or acts of war or acts of God.
e) Expendable, lost, or consumable items such as, but not limited to: For Computers, Laptops, and Peripherals; removable data storage, accessory cables, batteries, and media disks. For Printers, Copiers, and Multifunctional Equipment; ink, fuser, roller kits, maintenance kits, and any toner/cartridge. Nonfunctional parts: including but not limited to; cases, cabinetry, exterior/interior finishes, knobs, dials, handles, hinges, trim and/or appearance parts or external accessory items such as electrical connections. For all products: Telephone or other lines connecting to the equipment. Items that are considered consumable by the manufacturer.
f) Any software, including, but not limited to, application programs, network programs, upgrades, formatting of any kind, databases, files, drivers, source code, object code or proprietary data, or any support, configuration, installation or reinstallation of any software or data.
g ) In-warranty parts not provided or shipped by the manufacturer. Damage covered by manufacturer’s warranty, manufacturer’s recall, or factory bulletins (Regard less of whether or not the manufacturer is doing business as an ongoing enterprise.) Defects in the equipment due to the manufacturer’s error or improper construction of the equipment.
h ) Service necessary because of improper storage, improper ventilation, reconfiguration of equipment, use or movement of the equipment, including the failure to place the equipment in an area that complies with the manufacturer’s published space or environmental requirements. Any utilization of equipment that is inconsistent with either the design of the equipment or the way the manufacturer intended the equipment to be used. Any installation that prevents normal service. Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.
i ) Television or persona l computer monitor screen imperfections, including ‘burn-in’ or burned CRT phosphor, caused by video games, pro longed display of one or more signal(s ), or other abuse. Damaged or defective LCD screens when the failure is caused by abuse or is otherwise excluded herein. All display products that are used in an application that requires continuous business and/or commercial operation.
j ) Normal, periodic or preventive maintenance, customer education, and cleanings.
k ) Consequential damage to or spoilage of CD’s, diskettes, film or recording tapes as a result of the malfunctioning of or damage to an operating part, or as a result of any repairs or replacement under this Contract.
l ) Loss or damage as a result of violation of existing federal, state and       municipal codes including repairs to products not complying with said codes.
m) Pre-existing conditions (incurred prior to the effective date of coverage).
n ) Consequential damages or de lay in rendering service under this Contract, or loss of use or data during the period that the product is at the authorized service center or otherwise awaiting parts. You are responsible for creating back -up copies of all Your data and software on a regular bas is.
o ) Equipment where the serial plate attached to the equipment is removed, defaced or made illegible.
p ) Cosmetic damage is not covered. Failures due to corrosion, rust, dust, animal or insect damage. Loss of or damage to data, recording media, and software is not covered.
r) Equipment sol d without a manufacturer’s warranty or sold “as is.” Refurbished products with less than an original ninety (90) days manufacturer’s parts and labor limited warranty. Refurbished equipment with an original ninety (90) day warranty must have at l east thirty (30) days remaining in that warranty to qualify for coverage.
s ) Plasma Televisions are not covered as part of the Home Theater Pack age unless specified. Coverage only applies to the repair or replacement of a covered un it unless the covered unit is part of a custom installation Contract. Repair of resolution ( pixels) failure must match the factory minimum standards before an authorized repair occurs on any monitor or television. Installation/de-installation of Plasma Televisions is not covered, unless custom installation service option is purchased.
t) Damage resulting from unauthorized repair; electrical wiring and connections; damage caused during de livery, improper installation, or setup, user facilitated minor adjustments and settings outlined in the product’s owners manual, external antenna or local reception problems, inaccessible products or parts, negligence, misuse or abuse.
u ) Payment for subsequent service calls which result in a “no failure found” diagnosis. Non failure problems including but not limited to noises and squeaks. Intermittent issues are not product failures. Subsequent tri p charges may need to be paid by You if a second “no failure found” diagnosis is determined based on the same problem.
v ) Equipment used in industrial settings. Equipment used in industrial settings may be defined as: (I ) Any utilization of equipment that is inconsistent with either the design of the equipment or the wary the manufacturer intended the equipment to be used, (II) Any and all cases in which the manufacturer of the equipment would not honor any warranty regarding the equipment.

12. CANCELLATION AND REFUND. You may cancel at any time for any reason. If You cancel this Contract within sixty (60) days of the date purchased You will receive a refund of the full purchase price less any claims. If You cancel this Contract thereafter, You will be refunded the remaining days of coverage on a monthly prorated basis, less costs for service performed (if applicable). You nor the Dealer nor Us are obligated to renew this Contract beyond the current term.

13. NO LEMON GUARANTEE. When three service repairs, with three separate claim numbers, have been completed on the same component, and that component requires a fourth repair, as determined by Us, We will replace it with a product of comparable performance during the term of this Contract. Preventative maintenance checks, cleanings, product diagnosis, customer education and accessory repairs or replacement are not considered repairs for the purposes of this claims limitation. This does not include repairs necessary during the manufacturer’s warranty period.

14. STATE VA R I AT IONS. Certain states have specific conditions; conditions listed on the reverse side of this Contract apply to You.

15. COVERAGE AND TERM. This is not an insurance policy. As the Administrator, Service Net will assist You in un       period.

14. ARBITRATION. Any controversy or claim arising out of or relating to this Contract, or breach thereof, will be settled by binding arbitration in accordance with the Commercial Arbitration Rules of the American Arbitration Association. A judgment upon the award rendered by the arbitrator(s) may be entered in any court having jurisdiction thereof.

15. STATE VARIATIONS. Certain states have specific conditions; conditions listed on the front of this form apply to You.

16. ENTIRE CONTRACT. This is the entire Contract and no other oral modifications are valid.

17. LIMITATION OF LIABILITY. THE DEALER/RETAILER, SERVICE NET SOLUTIONS, LLC., SERVICE NET SOLUTIONS OF FLORIDA LLC, SONY ELECTRONICS INC., ITS PARENTS AND SUBSIDIARIES AND THEIR RESPECTIVE AGENTS, CONTRACTORS OR LICENSEES WILL NOT UNDER ANY CIRCUMSTANCES BE LIABLE FOR ANY INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING, BUT NOT LIMITED TO, PROPERTY DAMAGE, LOST TIME, LOST DATA RESULTING FROM THE BREAKDOWN OR FAILURE OF ANY EQUIPMENT OR FROM DELAYS IN SERVICING OR THE INABILITY TO RENDER SERVICE ON ANY COVERED EQUIPMENT. EXCLUSION IS MADE OF ANY IMPLIED WARRANTY OF FITNESS FOR A PARTICULAR PURPOSE. THERE ARE NO EXPRESS OR IMPLIED WARRANTIES MADE HEREIN.

If You have any questions, require customer service, or wish to report a claim,please contact: Extended Service, P.O. Box 1411, Jeffersonville, IN 47131.