This cost-effective service helps you minimize system downtime due to hardware failure. It features a commitment to resolve hardware problems within 6 hours from the time your service call is received. When you experience system problems, your call is immediately connected to an HP-certified resolution engineer for troubleshooting. If your problem cannot be resolved remotely, an experienced support professional is dispatched to your site to begin hardware repair and restoration activities. Choose 6-Hour Call-to-Repair support when you need to: be confident of system restoration within the shortest possible timeframe, boost productivity via increased hardware system uptime, obtain easy-tobuy, easy-to-use extended warranty services, and enhance IT resource planning and IT staff efficiency.
Features
Type: Extended service agreement
Response Time: 6 hours
Full Contract Period: 3 years
Service Included: Parts and labor
HP Care Pack 3 Year Onsite Maintenance Service Agreement Specifications
Part # U4593E
General
Type:
Extended service agreement
Service Included:
Parts and labor
Location:
On-site
Full Contract Period:
3 years
Response Time:
6 hours
Service Availability:
24 hours a day / 7 days a week
Localization:
Asia Pacific, Middle East, Africa, Europe
Details
Service & Support Details:
Technical support - remote monitoring ¦ Extended service agreement - parts and labor - 3 years - on-site - response time: 6 hours (distance from customer site - 50 miles ) - availability: 24 hours a d
HP Care Pack 3 Year Onsite Maintenance Service Agreement Video