HP Care Pack 3-Year Next Business Day Extended Service Agreement

An HP-authorized representative arrives at the customer site to begin hardware maintenance service between 8 a.m. and 5 p.m. local time, Monday through Friday, excluding HP holidays, during the next business day after a call is received. This applies to sites within 100 miles of a primary HP Support Responsible Office listed in the HP Support Office Guide. Before dispatching a technician, HP's Customer Care Center phone agents may first attempt to solve the customer's problem during the initial phone call.