Protect your increasingly critical printing devices with this innovative HP Care Pack safety-net service. A cost-saving alternative to "unlimited" support programs, it provides for a one-time complete replacement of any covered printer, as well as expert HP telephone support. This no-hassle service package is quick and easy to use. You enjoy direct access to responsive over-the-phone support during the two-year service term or until you exercise the replacement option. If a problem occurs, HP support specialists attempt to resolve it remotely. If this effort is not successful, HP arranges to have your defective printer exchanged for a permanent replacement. Replacement products are new or equivalent to new, and free of major cosmetic defects.
Features
Type: Extended service agreement
Service Included: Replacement
Location: Shipment
Return Shipment: At manufacturer expense
Full Contract Period: 2 Years
Additional Details: Technical support, phone consulting, 2 years, availability: business hours
HP Care Pack 2-Year One-Time Replacement Service Specifications
Part # UD929E
General
Type:
Extended service agreement
Service Included:
Replacement
Location:
Shipment
Return Shipment:
At manufacturer expense
Full Contract Period:
2 years
Details
Service & Support Details:
Extended service agreement - replacement - 2 years - shipment - 1 incident ¦ Technical support - phone consulting - 2 years - availability: business hours
HP Care Pack 2-Year One-Time Replacement Service Features
• Convenient door-to-door service
• Lower-cost alternative to onsite repair
• Next-business-day onsite shipment, standard business hours (9x5)
HP Care Pack 2-Year One-Time Replacement Service Video