Protect your increasingly critical printing devices with this innovative HP Care Pack safety-net service. A cost-saving alternative to "unlimited" support programs, it provides for a one-time complete replacement of any covered printer, as well as expert HP telephone support. This no-hassle service package is quick and easy to use. You enjoy direct access to responsive over-the-phone support during the two-year service term or until you exercise the replacement option. If a problem occurs, HP support specialists attempt to resolve it remotely. If this effort is not successful, HP arranges to have your defective printer exchanged for a permanent replacement. Replacement products are new or equivalent to new, and free of major cosmetic defects.