Advance Exchange assures customers that their business will experience only minimal disruption in the unlikely event of a hardware failure. Available on specific scanner models, the Advance Exchange Service Program provides advance replacement on failed or broken Fujitsu scanners. Advance Exchange Plus provides this same service for scanners beyond the Limited Warranty period and may be purchased in single or multiple 12-month increments. Advance Exchange is a simple and efficient alternative to on-site service. In the event of a scanner failure the customer simply calls the Fujitsu Technical Assistance Center and describes the problem. If the Fujitsu Technical Support Engineer determines that the hardware must be replaced, a replacement unit is shipped directly to the customer's location before the customer ships the faulty scanner back to Fujitsu. Once the replacement unit arrives, the customer sends the failed scanner back. It's as simple as that.
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