Advance Exchange offers whole unit replacement for equipment that cannot be repaired through technical support. It is available in the 50 United States to help minimize downtime and is available on most models. If the Technical Assistance Center (TAC) is unable to resolve a problem, a replacement unit is shipped overnight for requests received by 2 PM PST, otherwise the next business day. Parts, labor, and shipping to and from the customer is included.
Some of the many advantages of Fujitsu's Advance Exchange Program are that it provides a replacement scanner before the return to Fujitsu of the malfunctioning scanner, and it quickly gets you back to scanning and back in business. Advance Exchange and Advance Exchange Plus are the only Fujitsu authorized whole unit replacement service programs for Fujitsu scanners.
Features
Length: 1 Year
Includes: Parts, labor, and shipping to and from the customer
Response Time: Next Business Day
Fujitsu 1 Year Advance Exchange for Workgroup Scanners Specifications
Part # CG01000-514501
General
Type:
Extended service agreement
Service Included:
Replacement
Full Contract Period:
1 year
Response Time:
Next business day
Details
Service & Support Details:
Extended service agreement - replacement - 1 year - response time: next business day
Fujitsu 1 Year Advance Exchange for Workgroup Scanners Included Items
Parts
Labor
Shipping to and from the customer
Fujitsu 1 Year Advance Exchange for Workgroup Scanners Video
1.800.814.5410 
858.764.8900 Mon-Fri 6AM-4PM PT
