SMARTnet Onsite support provides customers with software updates and upgrades, registered access to Cisco Connection Online (CCO), advance replacement of hardware, technical support, replacement parts and onsite field engineering services for one year.
Cisco Systems developed SMARTnet Onsite to provide the extensive coverage of SMARTnet services with the added assurance of a Cisco-trained technician providing onsite hardware services. The SMARTnet Onsite support product is based on Cisco's philosophy of moving beyond traditional business barriers to make all of Cisco's information, services, and support available to its customers on demand, deliver fast response and high customer satisfaction, improve user productivity, and significantly lower the cost of doing business.
Service Availability: 8 hours a day / 5 days a week
Cisco SMARTnet Onsite NBD Onsite 8X5 2000 Series WLAN- US Only Specifications
Part # CON-OS-WLC2006
General
Type:
Extended service agreement
Service Included:
Replacement
Location:
On-site
Full Contract Period:
1 year
Response Time:
Next business day
Service Availability:
8 hours a day / 5 days a week
Details
Service & Support Details:
Extended service agreement, parts and labor, 1 year, on-site, response time: next business day, availability: 8 hours a day ( 9:00 AM, 5:00 PM ) / Monday-Friday , Technical support, phone consu
Cisco SMARTnet Onsite NBD Onsite 8X5 2000 Series WLAN- US Only Warranty Information
Extended service agreement, parts and labor, 1 year, on-site, response time: next business day, availability: 8 hours a day ( 9:00 AM, 5:00 PM ) / Monday-Friday, Technical support, phone consulting, 1 year, availability: 24 hours a day / Monday-Sunday, New releases update, 1 year, Product info support, web knowledge base access, 1 year, availability: 24 hours a day / Monday-Sunday
Cisco SMARTnet Onsite NBD Onsite 8X5 2000 Series WLAN- US Only Video
1.800.814.5410 
858.764.8900 Mon-Fri 6AM-4PM PT
