There's no way you can afford to have downtime when your operation hinges on server and data availability, and that's why AppleCare steps up to the rescue to ensure things stay running smoothly. When something goes awry with your Xserve's hardware or when there's a software configuration issue, Apple's Server Technical Support team will diagnose the problems immediately. The result is that your systems will be back online in a flash, and the best part is that there's only one number to call. Protect your systems with this incredible 3 year plan which provides telephone and email support 24 hours a day, 7 days a week with a 30 minute response. For Xserve, the AppleCare plan covers server administration and network management issues using the graphical user interface of Mac OS X Server. For Xserve RAID, the AppleCare plan covers RAID Admin software, as well as connectivity issues between your Mac or Xserve and your Xserve RAID storage system. On site response within 4 hours is provided for hardware repair coverage, and with the Premium Service and Support Plan you'll have the assurance that Apple authorized technicians will perform necessary repairs with genuine Apple parts.
Features
Coverage: Up to 3 Years
Availability: 24 hours a day, 7 days a week by phone and email
Response Time: 30 minutes for telephone and email, 4 hours for on site
Apple AppleCare Premium Service and Support Plan for Xserve, 3 Years Specifications
Part # M8830LL/C
Apple AppleCare Premium Service and Support Plan for Xserve, 3 Years Features
Integrated service and support for Xserve technologies, including Mac OS X Server and RAID Admin
One number to call for help, day or night
One team to diagnose hardware failures, as well as software issues related to RAID Admin or the graphical user interface in Mac OS X Server
Priority Access to Apple experts
Up to 3 years of technical support using advanced remote management and monitoring tools
Direct, 24/7 access by phone and email to Apple's dedicated Server Technical Support team
30 minute response on email and telephone calls
On Site Hardware Repairs
Up to three years of on site service by Apple authorized technicians
On site response within four hours during business hours
Next day on site response when you contact Apple after business hours
Optional AppleCare Service Parts Kits for rapid replacement of key hardware components
Apple AppleCare Premium Service and Support Plan for Xserve, 3 Years Included Items
Up to 3 years of technical support using advanced remote management and monitoring tools
Direct, 24/7 access by phone and email to Apple's dedicated Server Technical Support team
30 minute response on email and telephone calls
On site response within four hours during business hours
Next day on site response when you contact Apple after business hours
Apple AppleCare Premium Service and Support Plan for Xserve, 3 Years Video
1.800.814.5410 
858.764.8900 Mon-Fri 6AM-4PM PT
