The Adobe Silver Support program is perfect for creative professionals or knowledge workers who are looking for support for an unlimited number of incidents. For an annual fee, the Silver program provides support for an unlimited number of cases, giving you predictable support costs over a 12-month period. Designated customer contracts get access to support expertise within just 3 hours of initiating your request. You can get technical support by phone, e-mail, or Web during core business hours for incidents ranging in complexity from basic troubleshooting to business-specific issues.
Features
Contract Period: 1 Year/Unlimited Incidents
Technical Support: Phone, Web, E-mail
Service Availability: Core Business Hours (11 Hours/Day, 5 Days/Week)
1.800.814.5410 
858.764.8900 M-F 6am-5pm PST
