The Adobe Silver Support program is perfect for creative professionals or knowledge workers who are looking for support for an unlimited number of incidents. For an annual fee, the Silver program provides support for an unlimited number of cases, giving you predictable support costs over a 12-month period. Designated customer contracts get access to support expertise within just 3 hours of initiating your request. You can get technical support by phone, e-mail, or Web during core business hours for incidents ranging in complexity from basic troubleshooting to business-specific issues.
Features
Contract Period: 1 Year/Unlimited Incidents
Technical Support: Phone, Web, E-mail
Service Availability: Core Business Hours (11 Hours/Day, 5 Days/Week)
Response Time: 3 hours
License Pricing: Volume
Language: English
Adobe Silver Support Specifications
Part # 09999844T4
General
Type:
Technical support
Service Included:
Phone consulting
Full Contract Period:
1 year
Response Time:
3 hours
Service Availability:
11 hours a day / 5 days a week
Point Value:
1200 points
Localization:
Universal English
Software
Software Title:
Single Professional
License Pricing:
Volume
Licensing Program:
Adobe Open Options Transactional License Program (TLP)
Details
Service & Support Details:
Phone consulting - 1 year - response time: 3 hours - availability: 11 hours a day ( 6:00 AM - 5:00 PM ) / Monday-Friday - 2 contacts ¦ E-mail consulting - 1 year ¦ Web support - 1 year
1.800.814.5410 
858.764.8900 Mon-Fri 6AM-4PM PT
