Adobe Bronze Support program extends the benefits of basic installation support that comes with Adobe products. Ideal for creative professionals or the average consumer, Bronze Support will allow you to get help from trained support technicians with installation, basic upgrades, and troubleshooting. There is no annual contract and incident-based support can be purchased per incident for in five-incident bundles. Get technical support via Web, e-mail, and phone for your desktop, tools, and limited servers during core business hours with a prioritized case response time of 4 hours. It's possible to get a little peace of mind (or a lot) with Adobe Support programs.