Adobe Bronze Support program extends the benefits of basic installation support that comes with Adobe products. Ideal for creative professionals or the average consumer, Bronze Support will allow you to get help from trained support technicians with installation, basic upgrades, and troubleshooting. There is no annual contract and incident-based support can be purchased per incident for in five-incident bundles. Get technical support via Web, e-mail, and phone for your desktop, tools, and limited servers during core business hours with a prioritized case response time of 4 hours. It's possible to get a little peace of mind (or a lot) with Adobe Support programs.
Features
Contract Period: 1 Year/5 Incidents
Technical Support: Phone, Web, E-mail
Service Availability: Core Business Hours (11 Hours/Day, 5 Days/Week)
Response Time: 4 hours
License Pricing: Volume
Language: English
Adobe Bronze Support Specifications
Part # 09999948T4
General
Type:
Technical support
Service Included:
Phone consulting
Full Contract Period:
1 year - 5 incident
Response Time:
4 hours
Service Availability:
11 hours a day / 5 days a week
Point Value:
200 points
Localization:
Universal English
Software
License Pricing:
Volume
Licensing Program:
Adobe Open Options Transactional License Program (TLP)
Details
Service & Support Details:
Phone consulting - 1 year - response time: 4 hours - availability: 11 hours a day ( 6:00 AM - 5:00 PM ) / Monday-Friday - 5 incidents ¦ E-mail consulting - 1 year ¦ Web support - 1 year
1.800.814.5410 
858.764.8900 Mon-Fri 6AM-4PM PT
